Refund policy

Last updated: September 25, 2026

We want you to be glad you bought this book. If it arrives and it is not what you hoped for, you have 30 days from delivery to request a return.

Return window and condition

To be eligible for a return, the book must be in the same condition you received it — unread in the sense of unmarked, unbent and unworn, with no writing, creasing or damage to the boards, spine or pages — and returned in its original packaging or equivalent protective packaging. We also need your order number or proof of purchase.

Because this is a large-format art book, please repack it as carefully as it arrived. Returns that reach us damaged because of inadequate packaging may be refunded only in part, or declined.

How to start a return

Write to info@raza-ayoob.com with your order number and the reason for the return. We will confirm the return and send you the address to ship to. Please do not send anything back before we have confirmed — items sent without an approved return cannot be accepted or refunded.

Who pays for return shipping

If the book arrived damaged, defective, or we sent you the wrong item, we cover return shipping in full and will provide a prepaid label or reimburse your postage.

If you are returning the book because you changed your mind, you are responsible for the cost of return shipping, and we recommend a tracked service — we cannot refund a return we do not receive. The original shipping cost you paid is not refunded on change-of-mind returns.

Damaged or defective copies

Please inspect your order on arrival. If the book is damaged in transit or has a printing or binding fault, photograph it and contact us within 14 days of delivery. We will replace it or refund you in full, including all shipping, and we will cover the cost of returning the faulty copy if we need it back.

European Union: 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The book must be in the same condition in which you received it, with proof of purchase. Where the cancellation is not due to a fault on our part, the cost of return shipping is yours.

Exchanges

We sell a single title, so we do not offer exchanges other than replacing a damaged or defective copy with another copy of the same book.

Refunds

Once your return arrives and has been inspected, we will email you to confirm whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we confirmed your refund and you have not seen it, please contact us at info@raza-ayoob.com.

Duties and import taxes paid on international orders may not be recoverable from us; where your country allows it, you may be able to reclaim them directly from your customs authority.

Orders that have not shipped

If you change your mind before your order has been dispatched, email us and we will cancel it and refund you in full.

Contact

Any question about a return can be sent to info@raza-ayoob.com.